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7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness.
This ensures a reduction in contact center spend while maintaining high CSAT scores and first contact resolution rates.
New York University Press is proud to make many of our titles available in e Book editions.
As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel.
Leverage insights from customer behavior to improve agent performance and funnel efficiency.
Leverage predictive models that anticipate a customer's true intent and determine in real time who to engage, when to engage, and what to recommend.
Unlike legacy ‘business rules’ or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.